Terms and Conditions
Sales and Refund Policy
TrueheartSpeaks.com accepts all major credit cards via Paypal payments. In the event your credit card is declined, we will inform you via email and ask that you place your order again with a new card. Your credit card will be charged on the day you place your order for goods or services. The charge will appear on your credit card or Paypal statement as TrueheartSpeaks Enterprises.
Many of our products and programs offer a convenient payment plan option where your investment can be split into multiple payments. After the initial payment, subsequent payments are automatically debited from your account every 30 days until the balance has been paid. For example, if you make a purchase and choose the payment plan on March 1, your credit card will be charged for the next payment on March 31 and so on.
Refund Policy for Digital Ebooks, Courses, Products and Programs
No refunds will be issued for digital ebooks, courses, products and programs purchased on TrueheartSpeaks.com under any circumstances. By making a purchase with TrueheartSpeaks.com, you are confirming that you have read and understood the refund policy on our digital products and programs. If you have any questions, please contact us at firstname.lastname@example.org.
Refund Policy for Individual Strategy Sessions, Group Coaching and Mentoring Programs
Enrollment in any of the coaching and mentoring programs on TrueheartSpeaks.com constitutes a non-cancellable agreement. There are absolutely no refunds or cancellations and you are legally and financially responsible for the full tuition of the program in which you are enrolled, regardless of whether you actually participate or show up for your strategy, coaching and mentoring session.
Refund and Return Policy for Physical Products
Physical products sold by TrueheartSpeaks.com are nonrefundable, except in the case of damage or defect. In the unlikely event that you receive a damaged or defective item, please send an email to within 30 days of the date you received your item(s) for information on how to return the item for a refund or exchange.
Sales Tax and Shipping
All physical products shipped from TrueheartSpeaks.com will be subject to sales tax, applicable in accordance with the tax code of New York State. All shipping charges uses standard shipping rates for domestic and international shipping. Please check the final pricing on the product checkout page when you make your selection.
Payment and Shipping Confirmation
Upon checkout, an email will be sent to you with a copy of your order. If you have purchased a physical product, you will receive an additional email to confirm shipment of your order. If you have any questions about your order status, please contact us at email@example.com.
Troubleshooting Digital Downloads
If you do not receive the downloads following your purchase of a digital ebook, course, product or program, it is likely due to one of the following reasons: 1) You entered your email address incorrectly on the online order form or 2) Your confirmation email was sent to your spam folder. In the event that you cannot download a digital product that you have received, it is probably because you do not have Adobe Reader (free PDF reader viewer) installed on your computer. You can download Adobe Reader for free here: For assistance with all other digital download issues, please contact us at info@TrueheartSpeaks.com.
Chargebacks and Payment Security
When you provide TrueheartSpeaks.com with your credit card information for payment on your account, TrueheartSpeaks.com shall be authorized to charge your credit card for any outstanding fees. If you sign up for a payment plan to make monthly payments on any product, program or service, TrueheartSpeaks.com shall be authorized to run all charges on or around the time they are due and not require separate authorization in order to do so. You may not make any chargebacks or cancel the credit card that is provided as security without our prior written consent. You are fully responsible for any fees associated with recouping payment on chargebacks and any fees associated with the payment collection process. Further, you may not change any of the credit card information provided to TrueheartSpeaks.com without notifying us in advance.
If you have any questions about our sales and refund policies, please contact us at firstname.lastname@example.org.
By continuing to explore my website, you indicate your understanding of the following disclaimer. The information contained on this website and accompanying blog (collectively “website”), including ideas, concepts, suggestions, techniques, and other materials, is educational in nature and is provided only as general information and is not legal, financial, medical or psychological advice. Transmission of the information on this website is not intended to create, and receipt does not constitute a client-coach or any other type of professional relationship between the visitor and Detra M. Trueheart and should not be relied upon as medical, psychological, coaching, or other professional advice of any kind.
Any information presented on this website about TrueheartSpeaks coaching programs is not intended to represent that they are used to diagnose, cure, treat, or prevent any medical problem or psychological disorder nor are they intended as a substitute for seeking professional health care advice. Detra M. Trueheart strongly advises that you seek professional advice as appropriate before making any health decision.
Any stories, case studies or testimonials contained on this website do not constitute a warranty, guarantee or prediction regarding the outcome of an individual using TrueheartSpeaks coaching for any particular situation. While all materials and links to other resources are posted in good faith, the accuracy, validity, effectiveness, completeness, or usefulness of any information posted, as with any publication, cannot be guaranteed. Detra M. Trueheart and TrueheartSpeaks Enterprises accepts no responsibility or liability whatsoever for the use or misuse of the information contained on this website, including links to other resources.
By viewing this website you agree to fully release, indemnify, and hold harmless, Detra M. Trueheart and TrueheartSpeaks Enterprises' personal representatives, consultants, employees and assigns from any claim or liability whatsoever and for any damage or injury whether personal, financial, emotional, psychological or otherwise, which you may incur arising at any time out of or in relation to your use of the information presented on this website.
This website contains copyrighted material (all rights reserved), therefore, all text, logos, and graphics are the sole property of TrueheartSpeaks Enterprises and Detra M. Trueheart. Any unauthorized use of copyrighted material on this website is prohibited by federal law. No part of this website may be reproduced or transmitted in any form or by any means, including photocopying, without permission in writing from Detra M. Trueheart.
What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey, fill out a form or sign up for an event.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To personalize your experience — (your information helps us to better respond to your individual needs)
To improve our website — (we continually strive to improve our website offerings based on the information and feedback we receive from you)
To improve customer service — (your information helps us to more effectively respond to your customer service requests and support needs)
To process transactions — Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
To administer a contest, promotion, survey or other site feature
To send periodic emails — The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required tokeep the information confidential.After a transaction, your private credit card information will not be stored on our servers.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Children’s Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
795 E. Delavan Avenue
Buffalo, New York 14215